350000 machines are monitored through JCBs Livelink and Uptime centres at the World Parts Centre

For this exclusive interview with JCB’s Tom Whitaker, General Manager for Product Support, Peter Haddock visited the centres and the JCB Kevin Quarry, where he trigger an alert when using the JCB Operator App.  Full of technical and parts specialists, the Uptime Centre is one of five across the World that follows the Sun to keep a 24hr watch over its machines in action. 

As you walk through the door, a World map shows you where those assets are operating, with key information on machine performance, safety and much more shared with dealers and customers. And it’s not just about construction equipment, as JCB also works with the Agricultural sector supporting key activities like crop harvesting. 

Tom: “Every minute counts for our customers, and with LiveLink everyone monitoring the machines gets one version of the truth.” Moving to the LiveLink Centre, Tom reveals Peter’s ‘deliberate mistake’ recorded at 11.38am, 4 hours before my visit. He was looking at the new Rotating Telehandler in the Kevin Quarry at the time. And there is even photographic evidence!!

Tom: “Our LiveLink centre is about showing people how they can use the increasing power of machine data. Safety alerts are a big part of this, as well as machine performance information, health, idle time, fuel usage and much more. This is why we encourage customers to visit the centre, as we can show them LIVE just what their assets are doing.  

“At JCB, we have been working with telemetry for over 12 years, and I always love that lightbulb moment when a customer realises the actionable insights they can get.  “And it’s all about getting the right information to the right person at the right time, whether that’s machine health information for an engineer or a seatbelt warning for a Health and Safety Manager.”

Peter was very impressed with the Uptime and LiveLink Centres. And guess what? You can also have the same experience, so why not have a chat with your local JCB dealer Greenshields JCB Limited, Scot JCB Ltd, Holt JCB Limited Watling JCB, TC Harrison JCB, Dennison JCB or Gunn JCB Ltd and book a visit to see Tom and the Livelink team.  You never know how valuable your own Lightbulb moment could be!